Overall score: 89 /100
Updated: 8th Sep, 2022
Sugarhouse Review & App Experience
Pros & Cons Of Sugarhouse
- Offers competitive odds
- Up-to-date statistics hub
- A large selection of in-play betting options
- Excellent coverage of most sports betting markets
- Features the generous iRush Rewards program
- Only available in two states
- The display has a busy, cluttered look
- Live Chat is not available 24 hours a day
- iOS app not available in some jurisdictions
- News stream mainly features more online casino big wins
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At bestodds.com, our business is to review online sportsbook apps.
Our team of gambling professionals takes apart each app, piece by piece, to reveal exactly what it offers. We know what to look for since we have been at this for a while.
Recently, we cast our attention on SugarHouse Sportsbook, the online sports betting arm of Rush Street Interactive. We found the app fit for purpose, providing bettors with a safe betting portal across various markets.
Now, we know that simply stating that and ending here will not suffice. You need more information to bet here confidently.
Rush Street Interactive is no newbie in the provision of sports betting options. This company was established in 2012 and currently runs multiple sports betting sites in the United States.
It has also been invested in the online sports betting arena since 2018 when it launched its first sportsbook app in New Jersey.
Rush Street Interactive is also listed on the NYSE and only operates in regulated jurisdictions.
Pros & Cons Of SugarHouse
- Excellent coverage of sports betting markets.
- Offers competitive odds.
- A large selection of in-play betting options.
- Up-to-date statistics hub.
- Features the generous iRush Rewards program.
- Live Chat is not available 24 hours a day.
- News stream mainly features more online casino big wins.
- The display has a busy, cluttered look.
- The iOS app is not available in some jurisdictions.
- Only available in two states.
Would We Place Sports Bets At SugarHouse Sportsbook?
SugarHouse Sportsbook is a fantastic sports betting platform.
Although relatively small compared to others, it performs the task for which they created it with expert precision. Punters here can enjoy a range of promotional offers.
The great part is that the deals are easy to understand, which is always a good sign. The list of betting markets in SugarHouse Sportsbook is expansive.
This sportsbook covers options from the main games like basketball, baseball, and football. It also caters to lesser-played niche sports like darts and snooker.
Some sectors of the betting fraternity have pointed to deficiencies in the design of the SugarHouse Sportsbook app.
These concerns are not without merit, as we ourselves also found the interface somewhat cluttered. But with competitive betting odds, surely SugarHouse Sportsbook can be forgiven, for now.
The app is still developing, and we expect to see more jurisdictions sign up in the future.
Betting Odds Quality
Coming into this section of the guide, we already knew that SugarHouse Sportsbook carries numerous odds across many markets.
So, the number of bets wasn’t an issue. What we wanted to find out was how odds from this sportsbook stack up against the competition.
We looked at DraftKings’ odds and stacked them up against SugarHouse Sportsbook for comparison.
We looked at the NBA 3rd round playoff game between the Milwaukee Bucks and the Miami Heat.
We knew both these sites use Kambi, so we were expecting similar odds. Sure enough, that’s what we found. We then compared it with FanDuel odds.
The FanDuel book had slightly better odds in the markets we considered.
In-Depth Look At SugarHouse
The first SugarHouse Sportsbook app appeared online in 2018.
This was right after the Supreme Court struck PASPA down, and New Jersey was the first beneficiary. This is not surprising since it was leading the bid for fresh gambling legislation.
But this wasn’t Rush Street’s first effort in offering games of chance. In 2015, this company had already established a social gaming site, SugarHouse Casino4fun.
Online sportsbook apps have always been about partnerships in the United States. Independent states regulation dictates that online sports betting operators should partner with local gambling establishments.
But you need to know what you are doing for others to want to partner with you. SugarHouse Sportsbook has numerous partnerships in the jurisdictions it operates in.
Looking at Pennsylvania, for example, SugarHouse Casino and Rush Interactive inked a partnership deal that saw the birth of online sports betting in this state.
Recently, another partnership deal was signed between the Philadelphia Flyers and SugarHouse Sportsbook which will see online betting services at the Wells Fargo Arena.
Rush Street Interactive is a top-tier operator with a fantastic reputation. Players and industry stakeholders alike associate this brand with fairness and quality service.
So, it does not surprise us at all that in 2019, Rush Street Interactive received the EGR award for the Best Mobile Operator in North America for 2018.
Such recognition from industry experts has made it easier for Rush Street Interactive to expand its operations.
SugarHouse Bonus Details
Bonuses are an important part of playing online, and in SugarHouse Sportsbook it’s no different. You have a plethora of options of which you can take advantage of and increase your bankroll.
We go through some of the promotions in this section. You can also contact customer support to learn the most up-to-date bonuses or check the SugarHouse promotions page.
250Match Deposit Bonus – Expired
New Offer: Receive a 2nd free bet, equal to your stake, up to $500
This offer is open to new bettors on making an initial deposit. You need to use the promo code ‘250Match’ to claim it.
Once you do, the sportsbook will apply a 100% match bonus on your initial deposit, up to a $250 maximum. To collect your earnings from this offer, you need to wager real funds up to the same amount you received in bonus cash.
Futures Bets Bonus
SugarHouse Sportsbook also offers bonuses to punters making future bets on upcoming events. These promotions are usually time-restricted, and you also need to only take odds in a specified range. If you opt for this offer, the sportsbook will reward you with a free bet.
Every Saturday, soccer bettors at SugarHouse Sportsbook are given a treat. The sportsbook calls it the soccer Saturday promotion, where you will receive a 20% profit boost. To qualify for this bonus, you need only to log in on Saturday and place a wager.
Live Bet Profit Boost
This promotion is available to all bettors on Mondays. To qualify, you need to log in to your account on Monday and place a live bet. This can be in any game of your choice, just as long as it’s live. When you claim this offer, you will receive a 20% boost on all profits realized.
In SugarHouse Sportsbook, loyalty is rewarded. The shape of this reward comes as loyalty points program that will give you massive benefits.
Some perks with iRush Rewards Program membership are access to Rivers Casino special offers, a dedicated VIP manager, and even VIP transportation to SugarHouse Sportsbook casino. Naturally, the level of exclusivity you receive depends on how high up the VIP ladder you are.
Registration Process At SugarHouse
Before you can access any of the bonuses listed above, you need to create an account. This process is effortless. You can do it in three easy steps. You can register a new account from the sportsbook home page or via the app. Pick whichever route is more convenient for you.
- To start the registration process, click on the orange ‘Join Now’ button in the top right-hand corner of the sportsbook page. You will be transferred to the registration page instantly, where you need to fill out some details.
- The information required includes your screen name, email, password, and an optional affiliate code. Press ‘Continue’ to move on to step two.
- You will need to furnish the sportsbook with the last four digits of your social security number. This is what they will use to verify your identity. You will also need to input your age, occupation, and location. These details are all required as part of the know your customer protocols as dictated by the law.
- The last step in the account opening exercise is to fund it. We will consider this later in this guide.
But first, you need to be aware of the potential pitfalls of opening multiple accounts in a sportsbook. This goes against the operator’s terms and conditions and may see you losing one or all of your accounts. Luckily, SugarHouse Sportsbook has made account opening a breeze.
If you already have an account with the iRush Rewards Program, SugarHouse Casino4fun, or another sportsbook, you can use ‘Fast Registration.’ This feature retrieves user details from your old account and applies them to the new one.
SugarHouse App Experience
The SugarHouse Sportsbook app is quick and responsive. When we reviewed it, we found no issues regarding function; it did what it was supposed to.
Where we had a bit of an issue is with the design of the app itself. Unlike other seasoned sports betting apps that use a tab-style design to help you navigate faster, SugarHouse Sportsbook uses a list.
This means you may need to scroll all the way down to find what you are looking for. This presents a major inconvenience. Luckily, you can search for teams and leagues by name using the search tool in the top-left.
Getting the SugarHouse Sportsbook app on your phone is also a breeze. The sportsbook provides an Android and iOS option.
You can download the iOS app straight from the App Store, depending on where you are located. The Android app is valid for both New Jersey and Pennsylvania.
However, you need to retrieve the withdrawal link directly from the sportsbook homepage. Google Play does not allow real money gambling apps in the store.
If both these options aren’t to your liking, you can also bet on the web browser app. It still provides you with the same markets, navigation, and betting options. Log in is effortless; you use the same credentials as in the app.
The law bars online sportsbooks from providing betting options to out-of-state bettors. To ensure that they are abiding by these rules, sportsbooks use geo validators like GeoComply.
This software pinpoints your location and ensures you are within the legal range. To get GeoComply on your device, you need to turn on location services in your phone settings.
If you are on mobile, that alone is enough. Punters on PC and Mac, however, will need to download and install the GeoComply plugin.
SugarHouse Site Experience
The experience on the SugarHouse Sportsbook website is entirely different from the app.
Here, they have done away with the lists, and sections are presented in neat tabs. You can see the featured games, live events, streams, and a lot more on the top menu.
Finding a league or sport is a pleasure, and you can quickly jump from one section to another with ease. The games have also been categorized into live, upcoming, and futures.
It’s easy to see the careful thought and attention put into the user experience here.
If you have played in other sportsbooks, you would almost certainly expect the betting slip to be on the right.
But SugarHouse Sportsbook will surprise you, as it did us. In place of the betting slip, you will see a news stream. This is a shuffle list of the SugarHouse Sportsbook and Casino’s latest winners.
While it’s good to see that others are winning, we can’t imagine why a casino winners list would be included here.
However, its inclusion necessitated the design of a clever pop-up betting slip. It appears when you click on your desired odds to make a bet. To remove a bet from the list, you need only click on it again, and it will be taken off.
Many bettors will find the three-panel layout of the SugarHouse Sportsbook instantly recognizable.
On the left, you have your games section, headlined by the most popular events. This is where you will also find the search bar. The middle section of the site is where the odds are displayed, and the news stream is on the right.
SugarHouse Sports Betting
SugarHouse Sportsbook has an impressive list of markets you can bet on. The most popular options are:
- NFL Football
Obviously, this is not all that this sportsbook offers. There are many other sports and events you can bet on. We have listed them here:
- Table tennis
- Mixed Martial Arts (MMA)
- Australian rules
Most of the betting action is in the big four. This is not surprising when you consider the number of prop bets in these events. You can wager on the spread, top points scorers, and an entire range of other player specials. Even though soccer and tennis are not part of the big four, events like the Champions League Final always produce lots of betting action.
Sportsbooks incorporate many features in their apps to make betting easier for you. While this is commendable, we feel the best features are the ones that are useful to players and ultimately help you win. Now, in a competitive market where everyone is jostling for market share, reasoning may fall by the wayside. But we are here to help you see which the most important features in SugarHouse Sportsbook are.
- Live Betting
In-game betting helps you maximize your wins. With this feature, you can place a bet on a game that is already being played. But that’s not all. With this option, you also get the live ticket system. It allows you to cash out winnings before the match ends to lock in profits. You can also use it to minimize the damage if things are not going your way.
- The Information Tool
You can find the information tool icon at the top of every odd on display. It is accessed by clicking on the small ‘i’ icon. You can use it to find out about the different odds and payouts. It teaches what money line, spread, prop bets, and total bets are and how they work. The information tool is handy for new bettors who are looking to grasp core concepts.
- Pre-Game Statistics
SugarHouse Sportsbook provides you with pre-game statistics. You use these to get a clearer picture of how the teams have played in the past, hence, how they may play now. Information you will find here includes form statistics from three previous games and a snapshot of the head-to-head outcomes.
Understanding Betting Options
SugarHouse Sportsbook is tight-lipped about its betting limits. A review of the site literature and the betting slip did not yield useful results. However, a clause in the terms and conditions stated that Sugar House reserves the right to set betting limits as it sees fit.
But if we compare with the DraftKings sportsbook, which also uses Kambi, we can expect a betting limit below $1. Maximum betting limits usually vary in sports betting apps depending on a wide range of factors. This can be the game, the day of the week, or even the player.
However, you need to realize that even though the sportsbook has its own betting limits, you can also customize your own. Sports betting online is designed to suit you and your budget; you need not strain your finances just to make a wager. You can get in touch with customer services to institute caps on your maximum betting limit.
This can help you in the future, especially if you struggle with problem gambling.
Deposit & Withdrawals
You need to withdraw and deposit with ease in a sportsbook if you are going to have an enjoyable betting experience.
Sports betting apps usually try to provide customers with a range of payment options to make the process as painless as possible. SugarHouse Sportsbook is no different, and it provides safe payment services for punters.
Depositing funds in SugarHouse Sportsbook couldn’t be simpler. The entire process is fast and available through multiple options.
Examples of payment methods at your disposal are debit and credit cards, direct money transfer, and even PayPal. You can also use checks to keep it old school or walk into any of the many pay near me locations.
Withdrawals are just as straightforward, especially if you use the same method that you used to deposit. Transactions done in this manner are almost instantaneous.
If you select a service that’s not valid for withdrawals when depositing, you need to allow for a longer payout period as payments are processed through bank transfer. The sportsbook may also apply a pending period to verify your identity and ensure that everything checks out.
How to Deposit:
- Log in to the SugarHouse Sportsbook and select the cashier and choose deposit.
- Choose the amount you wish to deposit and the banking method.
- Follow the directions provided to complete the transaction.
- Once the funds are in your account, use the cash to place bets!
How to Withdraw Funds:
- Log in to your account at SugarHouse.
- Click on the cashier and select withdraw.
- Select a banking method and enter the amount you want to remove from your account.
- Follow the steps provided to complete the transaction.
For faster payment processing in SugarHouse Sportsbook, you can also use the sportsbook’s Play+ card. It allows you to make instant deposits and quick withdrawals.
The card is prepaid, so you need to fund it using your credit or debit card or bank balance. Getting your winnings with this card is as easy as going to an ATM. The SugarHouse Sportsbook card is accepted on Pulse and NYCE terminals and everywhere else they take Discover.
To get your own Sugar House Play+ card, you need only to head over to the cashier section in the sportsbook. Find and click on the SugarHouse Sportsbook Play+ card tab in the menu and agree to the terms and conditions.
Register for the card, and you receive a notification that your request has been successfully processed. You can then fund your card using the range of options we highlighted above.
SugarHouse State Restrictions
Online betting is not legal in most states in the US. Bettors in these jurisdictions are forced to go elsewhere to place sports bets.
It’s illegal for online sportsbooks to offer betting services to punters from out of state. This means punters in these restricted states will need to travel across state lines to bet legally. But regulations are changing all the time, and we expect to see more states come on board.
Currently, the SugarHouse Sportsbook and its online casino are available to bettors in New Jersey and Pennsylvania. We expect more sites to come online soon as online sports gambling spreads across the United States.
The Sugar House loyalty program is called the iRush Rewards. It is a loyalty points-based reward system where players get exclusive perks depending on their VIP level. So, what do you need to do to earn iRush Rewards loyalty points? The answer is nothing, well nothing beyond what you have already been doing in the sportsbook.
Players accumulate points by placing real money wagers. The iRush Rewards program has 11 tiers, with the elite level achieved only by invitation. Up for grabs in this program are ultra-luxury VIP gifts, dedicated VIP concierge, expedited withdrawals, VIP account management, and much more.
Online sports betting can be a tricky prospect, especially if you don’t have anyone to show you the ropes. Problems can pop up from something as simple as placing a bet. That’s why support services are there. In SugarHouse Sportsbook, you have multiple ways to get help.
But if you face a challenge, before you do anything else, we suggest you review the help center. You can access it through the tab on the top menu on your desktop or the drop-down to the left-hand side on mobile.
Here you’ll find the FAQ and related solutions. Topics covered here include bonuses, sports betting, deposits, registration, geolocation, and responsible gaming, to mention a few. If you still can’t find what you are looking for, you can engage with live customer service agents.
Agents are available through the live chat feature. It is available on the top menu, next to the help center tab. On mobile, you can access the support chat from the bottom menu. Live support is available at set times, and you can only use this feature from 9:30 a.m. to 2:00 a.m. EDT. If you are not available or can’t chat during this time, you can also email stating your issue.
SugarHouse Safety And Security
Safety on sportsbook apps is a critical issue. If you are to play and deposit funds with confidence, you need to know that the operator has closed all loopholes. SugarHouse employs standard security protocols that you would expect to find in online sports betting sites. These are similar to systems used in financial institutions to protect user accounts. SugarHouse Sportsbook takes it even further, offering bettors strong authentication.
Strong authentication pushes a message to your email whenever there’s a login attempt on your account. This email notification contains a security pin that you must input to verify that it’s you who is logging in. You can enable strong authentication from the ‘My Account’ section on the sportsbook website.
Passwords are one of the primary tools employed by sports betting sites to ensure that only you can access your account. SugarHouse Sportsbook has strict password requirements that you need to comply with. You need to create a strong password, not something generic like 1 2 3 4 5 6. But even if you tried this in SugarHouse, password requirement rules will not allow you to do so.
Always ensure that your password is safe and not recorded anywhere friends and family can access it.
About the author
Lukasz Strycharz | Web Manager – A flâneur who follows Formula One racing and dabbles in SEO and content in the iGaming and sports betting niche. T...[Read full bio]