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Hollywood Casino

Overall score: 75 /100

Josh

Josh

Updated: 14th Jun, 2022

Hollywood Casino Review & App Experience

  • Game Selection

    Game Selection

    80

  • Bonus

    Bonus

    70

  • Mobile App

    Mobile App

    80

  • Banking

    Banking

    70

Hollywood Casino

Signup offer:

Claim $502 Match Bonus

Pros & Cons Of Hollywood Casino

  • The myChoice loyalty rewards program 
  • Penn National Gaming runs the Hollywood Casino
  • Live dealer games are available 
  • You can play demo games for free 
  • The casino accepts Prepaid Play+ Card payments
  • Live chat can be unresponsive and not available
  • The small number of table games 
  • Some e-wallet payment methods like PayPal are not supported 
  • Hollywood Casino is available in only one jurisdiction
  • Restricting wagering requirements 

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Penn National Gaming founded the Hollywood Casino in 2019, and this was after the company had already established a sportsbook when Pennsylvania became legal.

It has maintained deep ties to the community even after a countrywide expansion, providing players of all types with reliable gambling services.

When such a site sets its focus on creating an online casino, it’s only natural that everyone would take notice.

So, what can you expect from the Hollywood Casino? How are the bonuses, payment methods, and customer support services?

Our team at BestOdds.com takes great pride in providing unbiased reviews of regulated online casino sites.

We help players like yourself make the best decision on which sites are worth their effort, and that is why we left no stone unturned when we reviewed Hollywood Casino.

Our verdict is somewhat expected. Hollywood Casino comes from one of the best gaming companies in the US, and it shows.

Let’s take you through what we found on the site, so you can decide if it’s a good fit for you.

Pros & Cons Of Hollywood Casino

Pros:

  • The myChoice loyalty rewards program
  • Penn National Gaming runs Hollywood Casino
  • Live dealer games are available
  • You can play demo games for free
  • The casino accepts Prepaid Play+ Card payments

Cons:

  • Live chat is sometimes unresponsive and not available throughout the day
  • The small number of table games
  • Some e-wallet payment methods like PayPal are not supported
  • Hollywood Casino is available in only one jurisdiction
  • Restricting wagering requirements

Would We Play At Hollywood Casino?

You couldn’t find a solid reason not to play on the Hollywood Casino even if you tried.

The site is owned by a reputable company with a sound record of providing gambling services across the US.

Players can enjoy a selection of quality games, including slots, poker, table games, and live titles. This list can keep any serious online casino player engaged.

To top it off, you can claim bonuses as a new player and also take advantage of one of the best loyalty rewards programs in the country.

I wouldn’t hesitate to sign up for something like this.

An In-Depth Look At Hollywood Casino

The Hollywood Casino came online in 2019 and is regulated in Pennsylvania by the Pennsylvania Gaming Control Board.

Penn National Gaming is in charge of the Hollywood Casino, which is reason enough for any player to rest easy because you know your investment is secure.

If you are still on the fence about signing up on this platform, maybe finding out more about the operator will help you decide.

The history of the Penn National Gaming company can be traced back to 1968 when Pennsylvania legalized thoroughbred horse racing.

So clearly, they must be doing something right if they have been around for this long.

The Hollywood casino is not the only interest Penn National Gaming has in the US online gambling market.

The company directly controls over 40 facilities across the US and Canada. If you are a casino fan like us, you have most likely tempted lady luck at one of these establishments.

Besides operating an online sportsbook in Pennsylvania under the Hollywood Sportsbook brand, Penn National Gaming also owns 36% of Barstool, anoth er quality online gambling platform running in the US.

It purchased the stake in 2020 for $163 million and has options to take over the entire thing in 3 years.

Hollywood Casino Bonus Details

Now, how do you take part in the Hollywood Online Casino?

Well, the best way to get going on any gambling site is through the welcome bonus.

Hollywood Casino offers all new players a deposit match bonus to create a new account and make an initial deposit of at least $10.

The Hollywood Casino new player welcome offer is a 100% deposit match bonus of up to $502.

Why $502? Your guess is as good as ours.

This offer is divided over your first two transactions, and you can receive a maximum of $251 on each deposit.

You need to enter the promo code “BESTODDS” during registration to claim for you to claim this bonus.

Bonus funds from the Hollywood Casino new player welcome bonus cannot be withdrawn directly, and you must complete specific wagering requirements.

The casino insists on a 1x wagering obligation before you can access your bonus credit winnings. This is not to be confused with the wagering required to clear the bonus cash.

Hollywood Casino will only release the bonus when you complete a 10x wagering obligation on slot machine games.

This situation is unique to this site, as you typically expect to receive the welcome bonus when you deposit the required minimum.

The deposit match bonus is just the beginning, and players can take advantage of other quality bonuses. Expectedly, these bonuses are constantly changing.

To find out the latest offers on this site, you need to head to the casino promotions page.

Registration Process At Hollywood Casino

You need a Hollywood Casino account to play the games available on this platform.

To open such an account, you need to be a resident of the United States and have a social security number.

Here is the registration process; it’s effortless and only requires a few simple steps:

  • Make your way to the Hollywood Casino homepage; you can use the links on our site for quicker navigation
  • Find the “Register” button in the top right-hand corner
  • On the registration page, provide the casino with a username, password, email, and complete the simple security question
  • The casino will also ask for your full name, date of birth, phone number, physical address, and the last four digits of your social security number
  • If your age and identity cannot be verified automatically, the casino may ask for further information
  • Agree to the terms and conditions, and click “Finish Registration”

Hollywood Casino App Experience

Most online casino gaming is happening on mobile these days, and Hollywood Casino provides players with apps for this purpose.

You can download the Hollywood Casino app on both Android and iOS. The only thing easier than the download process is the site navigation, and you won’t struggle to find your way in the app.

The standard online casino layout will be familiar to many, and you can use the site’s search tool for a more direct route.

You will not have issues downloading the Hollywood Casino app, whether on Android or iOS. If you are on iOS, you can find the app in the App Store.

Just head over there directly and search for it by name. You can then follow the easy prompts to complete the installation process.

You can also get the app from the Hollywood Casino website if you wish.

Android users don’t have these options because the Hollywood Casino app is not on the Google Play Store.

Installing it from the site is simple enough, but you will need to allow the installation of apps from unknown sources.

The Hollywood Casino app is easy to navigate, and we had no lag issues with any of the games we played.

If you don’t fancy messing around with your device settings, or you just don’t have an Android or iOS device, you can use your phone browser and access the site directly.

The experience is pretty much the same, but you don’t have to worry about app updates or any other issues that come with native app downloads.

GeoComply

Online casino gaming is making its way across the US, and we imagine it won’t be long until you can play from almost anywhere.

That said, this is not the situation today, and only players from regulated jurisdictions can access gambling products.

To protect legalized markets, regulators insist that platforms like the Hollywood Casino must know where their customers are playing from.

Now, location fraud is common, and online gaming companies need ways to act against it. The most popular method found in all casinos in the US is GeoComply.

This software can tell if you are using a VPN on your device and where you are playing from.

You need to set it up before you can access online casino games on the Hollywood Casino.

If you are a mobile player, getting GeoComply on your device will be easier. You need only switch on location services in your device settings, which works for Android and iOS devices.

Desktop users must download and install a plugin specific to their browser type.

Hollywood Casino Site Experience

Players landing on the casino homepage will see a classic games display filled with the most exciting online casino titles.

The site’s layout is straightforward, as most of the space is dedicated to the games.

We like how Hollywood Casino leads with an uncluttered menu, highlights the bonuses, and jumps straight into the games.

Playing games on the Hollywood Casino on a desktop is just as easy as the app. Available game categories include slots, table games, and floor titles.

You can sort the list alphabetically in ascending or descending order. If that sounds like too much work, you can just use the website search tool to quickly find the game you want.

Once you have found something that peaks your interest, you can select to play for real money instantly or check out the demo game for free.

We did experience some glitches when we first started using the site on a game from Konami, but it was smooth sailing after that.

Hollywood Casino Games

Hollywood Casino has a decent number of games in the lobby.

You won’t find an extensive selection, but the titles on tap are enough to keep you engaged for hours on end.

We are particularly impressed with the variety, the casino carries something for everyone, making it the ideal destination for new players still unsure about what works best.

The Hollywood Casino offers:

  • Slots
  • Table games
  • Video Poker
  • Progressive slots
  • Live dealer games
  • On the floor titles at myChoice PA properties

Casino Online Slots

If you are the type of player who doesn’t feel like they have visited an online casino until they have taken a spin or two on the slot machines, you are in good company.

Hollywood Casino has a respectable slots collection, not as extensive as the likes of BetMGM, but you wouldn’t be disappointed if you sign up.

Players can find traditional slots and more great titles like Divine Fortune.

Here are some player-favorites:

  • Divine Fortune
  • 88 Fortune
  • Cleopatra
  • Starburst
  • Jumanji
  • Gonzo’s Quest

Table Games

Table games do feature in the Hollywood Casino lobby, albeit lesser options are available.

Players can enjoy a range of titles from some of the most sought-after names in casino game manufacturing.

The Hollywood Casino has put together a diverse offering, featuring variants of poker, roulette, and table games to keep you busy.

Here is a list highlighting some of your options:

  • Baccarat
  • Let it Ride
  • Jacks or Better Double up
  • Multi-hand Blackjack
  • Blackjack
  • American Roulette

Live Dealer Games

It’s not surprising that the collection of live dealer games on the Hollywood Casino is also somewhat limited.

To be honest, it’s impressive that this casino even has live options. We have come across many regulated sites in the US with no live dealer games.

So, being able to play them on Hollywood Casino is pretty sweet.

We have included some titles you will find here in the list below:

  • Blackjack Live
  • Infinite Blackjack
  • Speed Baccarat
  • Roulette Live
  • Lightning Roulette

Notable Features

Hollywood Casino will not stand a chance against other sites if we look at the sheer number of games in the lobby.

So to maintain a fighting chance, the site includes some notable features that pique player interest.

  • Demo games

Most of the games on the Hollywood Casino are available for demo play. You can use this tool to find out if a game suits you for free before spending any money on it.

  • Game information

The game thumbnails have a small “i” symbol in the top right-hand corner. You can use it to learn more about a title before playing.

  • Help information

Unlike other online casinos that bury the help link in the footer, away from anywhere where it might be helpful, Hollywood Casino places it on the top menu where everyone can see it.

Deposit & Withdrawals

You can use various transaction methods when depositing funds into your Hollywood Casino account.

In most cases, payments reflect instantly, except for PayNearMe, which may require up to 30 minutes.

Minimum deposit limits may also depend on the payment method you use, but if you are claiming the Hollywood Casino new player welcome bonus, keep in mind that your initial transaction must be $10 or more.

Here are your deposit options:

  • Visa
  • MasterCard
  • Discover
  • VIP Preferred
  • PayNearMe
  • The Hollywood Casino Prepaid Play+ Card

When you request a withdrawal, allow for a 48 to 72 hour processing period. Hollywood Casino takes this time to ensure everything is up to code.

If you are withdrawing unwagered funds, these will be processed into the same account through which they came as a refund.

You can use the following methods when taking your money out:

  • The Hollywood Casino Prepaid Play+ Card
  • E-check
  • VIP Preferred

The quickest way to transact on the Hollywood Casino is to use the Prepaid Play+ Card. It offers instant withdrawals, that is, after the mandatory security review.

With this card, you can access your funds at an ATM and purchase goods and services wherever Discover is accepted.

The Play+ Card is a fantastic way to manage how much you spend in the casino. It is prepaid, so there is no chance of wagering money you had not planned for.

You can also fund it using credit cards from banks that traditionally do not allow wagering activities.

Hollywood Casino State Restrictions

As it stands now, online casinos are not legal in most states, but the laws are changing rapidly, and more jurisdictions are coming on board.

Players can access the Hollywood Casino app from:

Loyalty Programs

The Hollywood Casino loyalty rewards program is one of the best features on this site because it is linked to the many brick-and-mortar establishments run by Penn National Gaming.

You gain tier points for playing the games on the site and in walk-in establishments.

Once you reach the second, Advantage, level of the myChoice rewards, you are free to redeem your points for exclusive perks or real money.

The exclusive offers include deals on cruises, VIP lounge access, holiday stays at resorts, VIP parking, travel vouchers, and even a one-year lease on a Mercedes Benz.

Customer Service

You can reach out to customer support when you have issues on the site.

As part of this review, we engaged the live chat support team on random matters we required clarification on.

When we posted the query, it didn’t take long for Gustavo, one of the technicians, to reach out, asking how he could be of assistance.

That was the last we heard of him, even after sending more messages requiring assistance on the same chat.

Needless to say, the support service of the Hollywood Casino needs reviewing. To make things worse, live chat is not even available 24/7.

Here is a list of the available support channels:

  • FAQs
  • Email: PlayerSupport@PA.HollywoodCasino.com
  • Contact Form
  • Live Chat

Hollywood Casino Safety And Security

Hollywood Casino requires every player to create a username and password when joining.

Your responsibility is to ensure that these details are safe and kept away from third parties.

If you feel that your password has been compromised, you must contact customer support as soon as possible.

Hollywood Casino automatically locks your account after 15 minutes of inactivity to increase player safety and avoid unwarranted access.

You will see that most of the security measures available here are the same you will get on top financial platforms.

About the author

A seasoned sports betting and casino content specialist covering US markets for over a decade. He enjoys long walks, old movies, and learning new t...

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Hollywood Casino

Signup offer:

Claim $502 Match Bonus